# Voicebot — your hotline, staffed around the clock

The Voicebot answers calls, understands accents and dialects, handles requests in your systems and hands over to your team. Cloud in Germany or on-premises.

<https://searchit-agent.ai/voicebot/>

## Your hotline, staffed around the clock.

The Voicebot answers calls and handles the request directly in your systems. If a person is needed, it hands over to your team with all the details.

- [Book a live demo](#demo)

*Sample flow with invented names and data, not a recording of a real call.*

### Report an outage

- **Voicebot:** Hello, this is the digital assistant of Example City Utilities. You are speaking with an AI. What is it about?
- **Caller:** My power has been out for an hour, Lindengasse 12.
- **Voicebot:** Thank you. There is currently a fault in the grid in Lindengasse, a technician is on site. The repair is expected by 3 pm. Shall I call you as soon as the power is back?
- **Caller:** Yes, please.
- **Voicebot:** Of course. I will call you on this number as soon as the fault has been fixed.

Result · Your outage system: Callback scheduled · Lindengasse 12 · grid fault

### Reschedule an appointment

- **Voicebot:** Dr. Berger's practice, this is the practice's AI assistant. How can I help?
- **Caller:** I need to reschedule my appointment on Thursday.
- **Voicebot:** I can see your appointment on Thursday at 9:30 am. Available would be Friday at 11 am or Monday at 8:15 am.
- **Caller:** Monday works.
- **Voicebot:** Done: Monday, 8:15 am. The day before, I will remind you with a short call.

Result · Your calendar system: Appointment moved: Thu 9:30 am → Mon 8:15 am · reminder scheduled

### Change address

- **Voicebot:** Welcome to Example Insurance, you are speaking with an AI. Please tell me your contract number and your date of birth.
- **Caller:** V-204 117, born on 3 March 1981. I have moved.
- **Voicebot:** Thank you, you are signed in. What is your new address?
- **Caller:** Ahornweg 5, 4020 Linz.
- **Voicebot:** I have entered Ahornweg 5, 4020 Linz. The confirmation will come by post.

Result · Your policy system: Address changed · contract V-204 117 · identity verified

### IT helpdesk

- **Voicebot:** IT service, this is the digital assistant, an AI. What can I do for you?
- **Caller:** Since the update, my laptop only shows a blue screen.
- **Voicebot:** That sounds like a case for my colleagues. I will create a ticket and connect you to IT support. I will pass on what you have told me.
- **Caller:** Thanks.
- **Voicebot:** One moment, I am connecting you. Your ticket number is 8812.

Result · Your ticket system and your team: Ticket #8812 · blue screen after update · handed over to IT support

## Takes calls in four areas.

Four areas in which the Voicebot handles calls itself or passes them on with all details.

### Customer service

It takes the first contact, answers frequent questions and forwards when necessary, with all details.

- **Hotline** — Frequent questions, account questions and service requests, immediately and around the clock.
- **Forwarding** — It pre-sorts calls and passes them with all information to the right person or department.
- **Sign-in** — Callers identify themselves with a customer number, account number or a custom check before things proceed.

### Appointments and notices

Book, reschedule or cancel appointments by phone, matched against your calendar.

- **Appointment booking** — Arrange, reschedule, cancel, directly in your calendar system.
- **Reminders** — Automatic reminders of appointments, payments or deadlines, so that fewer appointments are missed.
- **Notices** — It proactively informs about outages, the status of an order or important changes.

### Requests and data

It guides through contract changes, claims and changes to customer data and writes the details into your systems.

- **Requests and contracts** — Take a claim or contract change and pass it to your policy system.
- **Master data** — Change name, phone number or address over the phone once the caller has been identified.
- **Payments and invoices** — Change payment details, request invoices, report billing questions, matched against your finance system.

### Internal

For your employees: IT requests, HR questions and internal processes by phone.

- **IT helpdesk** — Reset passwords, create tickets.
- **Leave** — Check remaining leave and request time off.
- **Reporting office** — Report incidents, concerns or violations by voice message.

## Done during the call. Or handed over with everything.

The Voicebot is connected to your systems. If a system has an interface, it reads and writes there directly. If a person is needed, your team receives the call with all the details.

1. **Call answered** — Immediately, also at night, at weekends and when many people call at once.
2. **Request understood** — It understands freely spoken sentences, accents and dialects.
3. **Checked in the system** — Customer data, appointments, orders: from customer management (CRM), calendar, database or ticket system.
4. Does the request need a person?
   - no: **Done** — It books, changes or enters and tells the caller what has happened.
   - yes: **Handed over** — It connects to the right place. Your team sees immediately who is calling and what it is about.

Connected to: CRM, Calendar, Databases, ERP, Ticket systems. Any system with an interface can be connected.

## Sounds like your organisation.

The Voicebot speaks several languages and understands accents and dialects. You choose the voice from a large selection, or have your own created via Voice Cloning.

- **Calm and factual** — For example for a health fund, insurance company or administration. This is how it greets your callers: „Hello. You are speaking with the digital assistant of Example Health Fund, an AI. How can I help you?“
- **Warm** — For example for a practice, retail or utilities. This is how it greets your callers: „Hi there, lovely to hear from you! I am the AI assistant of the Berger practice. What can I do for you?“
- **Your own voice** — Via Voice Cloning, only with the consent of the person whose voice it is. This is how it greets your callers: „Hello, this is the voice of Anna Huber, recreated by an AI. I am happy to help you.“

Every greeting includes the notice about the AI: callers learn right at the start that no person is speaking. The EU AI Act requires this for AI systems that talk to people.

## Fits your phone system.

The Voicebot fits into your existing phone system: no change of provider, no new hardware, no change to your existing communication.

- **Cloud** — Operation with hosting in Germany. You do not have to look after any server.
- **On-premises** — Operation in your data centre, if desired with a language model that also runs on your premises. If the language model, voice and transcription also run on your premises, conversations and data stay in your data centre.
- **Hybrid** — One part in the cloud, one part on your premises. What runs where, you decide in the project.

- **Model freely selectable** — Current language models from various providers or models on your own premises. Providers can be switched and combined per use case.
- **Design dialogues yourself** — Design dialogues in the Low-Code editor or go deeper with your own script.
- **With your knowledge** — Add content via Drag-and-Drop or have your website read in regularly. The answers are based on this content.

## Start with one use case.

You start with one case and expand once it is running. After launch, a support phase, Hypercare, accompanies operation.

1. **Choose a use case** — Begin with a simple case, record further requirements, get the team on board. *What it needs from you: The most frequent reasons for calls and one person who is responsible for the case.*
2. **Build the bot** — Design dialogues, add knowledge, tailor the bot to your requirements. *What it needs from you: Answers and documents on these reasons for calls, if desired your website as a knowledge source.*
3. **Connect systems** — Connect customer management, enterprise resource planning (ERP) and ticket system via their interfaces. *What it needs from you: Access to the interfaces of the systems in which the Voicebot reads or writes.*
4. **Go live** — After the test phase, the Voicebot answers real calls, accompanied by Hypercare. *What it needs from you: The phone number or forwarding on which it answers, and the place to which it hands over.*

## Priced for your use case.

You receive an offer tailored to your calls.

**Price on request**

### What we need for your offer

- **Call reasons** — Which requests the Voicebot should handle and in which systems it reads or writes for them.
- **Call volume** — How many calls come in per month and at what times.
- **Phone system and operation** — Which system you use and whether the Voicebot runs in the cloud, on your premises or both.

### Included in the price

- Unlimited bots and accounts
- Operation on-premises or in the cloud
- Premium service agreement
- Personal support from the expert team
- Support with operation and further development
- Chatbot and live chat on request

- **The language model** — Depending on the chosen language model, additional costs may arise. They are listed separately in the offer.
- **Initial assessment** — We look at your use case and infrastructure and assess where your data should be located.

## Frequently asked questions

### Does the caller learn that they are speaking with an AI?

Yes. The greeting says so right at the start, as the EU AI Act requires for AI systems that talk to people.

### Do we need a new phone system?

No. The Voicebot is integrated into your existing phone system, without changing provider and without new hardware.

### What happens if it does not know what to do?

It hands over to your team, with all the details from the call. When it hands over, you define in the dialogue.

### Where do the calls run?

In the cloud with hosting in Germany, on-premises or mixed. The language model can also run on your premises.

### Which languages does it speak?

Several languages, and it understands accents and dialects. Which languages your use case needs, we clarify in the initial assessment.

### Is this also available for writing?

The same platform is also available as chatbot and live chat. A chatbot that answers from your organisation's documents is shown on the page searchit Chatbot.

- [Rather write than talk?](https://searchit-agent.ai/chatbot/) The searchit Chatbot answers on your website from your organisation's knowledge.

## Let's talk about your hotline.

In about 45 minutes we clarify your use case, show the Voicebot and assess what integration and operation require.

- Name
- Company
- Phone (optional)
- Preferred date (optional)
- Which calls should the Voicebot take over? (optional)

- The demo takes around 45 minutes and is held online.
- A person from sales gets back to you, usually the next working day.
- We use your details to arrange the appointment and for nothing else.
- The button opens your email program with the finished message. It is only sent when you send it.

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- searchit AI Agent: <https://searchit-agent.ai/>

This version is generated from the page's language files (scripts/gen-voicebot-textfassung.py). The page itself is authoritative.