# Security starts with knowledge: how knowledge management strengthens IT security in companies Press release of 30 November 2024: How central knowledge management with searchit supports IT support and IT security in SMEs. *Vienna, 30 November 2024* How the enterprise search software searchit supports IT support in SMEs **(Vienna, 30 November 2024)** Computer Security, first observed in the USA in 1988, serves every year as an occasion for companies to put their IT infrastructure to the test. Alongside classic security solutions such as firewalls and antivirus programs, modern technologies are gaining importance for IT security. The AI-based enterprise search solution searchit, for example, bundles knowledge management in companies: central access to all data sources relieves those responsible for IT and allows them to take swift damage-limitation measures in an emergency. Thanks to its fair pricing, the software solution is also suitable for small and medium-sized enterprises, which can usually devote only limited resources to IT security. ## Taking precautions: drawing up security policies & training security awareness “Companies of every size should develop clear security policies containing specific requirements for handling sensitive data, password management, access to systems and the use of external devices,” recommends Christoph Wendl, CEO of the Vienna-based Iphos IT Solutions GmbH. With a modern knowledge management tool such as searchit, companies can ensure that all employees can access the current security guidelines quickly and easily. He also advises strengthening employees’ awareness of security risks and preventive measures in so-called “security awareness” training sessions. Security plays a major role in the onboarding process in particular: when new employees are being trained, the applicable security standards should be communicated in good time to avoid security gaps from the outset. With searchit, new employees have all relevant information for onboarding at hand in just a few clicks. The intuitive user interface and graphical filter options help team members to easily get an overview of complex and unfamiliar folder structures. ## Security trimming: reviewing access rights regularly “Incorrectly configured or entirely unconfigured access rights are among the most common causes of data misuse,” explains IT expert Wendl, recommending regular “security trimming” in this context. The term stands for strict control of access rights. Only authorised persons should be allowed to access sensitive company data. Once defined, access permissions should be reviewed and updated regularly, for example when employees change departments, take on a position with extended access rights or leave the company. If all user accounts and access rights are configured correctly, searchit adopts these existing permission systems and any changes at the push of a button. “This way, all employees have a central search function at hand – and the security department stays in control – so that everyone finds only the content they are allowed to find,” Wendl continues. ## Knowledge management: relieving IT support with fast information retrieval “A competent IT support team is an important pillar of operations. But in many companies, the resources of those responsible for IT are scarce while their tasks are very diverse,” Wendl reports from practice: “Investing in our innovative knowledge management tool relieves IT staff massively and pays off several times over: central access to relevant documents and reports enables IT support to search efficiently. With searchit, the IT department therefore not only saves time and nerves but, in addition to reducing search effort, also massively lowers the associated labour costs,” argues the expert in search engine technologies. If those responsible for IT can quickly gather the information they need from manuals, logs or knowledge bases, this reduces response time and ensures that problems are either avoided altogether or solved in the shortest possible time. Central search also helps to prepare relevant data and documents efficiently in order to speed up audits and derive necessary security measures on an evidence basis. ## Resource-saving search: meeting compliance requirements efficiently Data protection and IT security standards such as the GDPR require companies to provide extensive documentation and evidence. A cross-source, automated search function helps to locate relevant information quickly and to prepare audits or inspections efficiently – a great advantage for businesses that have to ensure their compliance with limited resources. searchit also makes it possible to trace the version history of documents: this ensures that the latest version of a policy or report is always used. Outdated or duplicate files can be avoided, which increases the consistency and accuracy of documentation. ## Topic tracking: keeping an eye on security-relevant topics online Keeping an eye on security-relevant topics is indispensable for those responsible for IT, but often extremely time-consuming. To stay up to date at all times, they have to follow various platforms such as security blogs, vendor sites or news portals manually. With an innovative tool like searchit, this process is automated: the topic tracking function continuously monitors relevant sources and bundles all important updates in one place. This way, the IT department always keeps an eye on possible risk topics and can act proactively when necessary. ## Incident management & first aid in an emergency: responding quickly to security incidents But what to do when things get serious? When every second counts to keep the consequential damage of a security incident as low as possible, swift action is required. Thanks to searchit’s central search function, those responsible for IT have all affected files, logs and contacts at hand in a few clicks in order to initiate the right measures immediately. “In security-critical situations, it is crucial that IT teams have the right information available within seconds. searchit provides this transparency and makes the decisive difference between an incident that is quickly brought under control and potentially serious damage,” says Wendl, summing up the benefits of his enterprise search software for IT support. ## Maximum security and fair pricing Any external add-on solution that accesses company data can potentially also open up new points of attack if it is not carefully integrated into the existing security architecture,” warns Wendl, adding: “That is exactly why searchit was developed from the very beginning with a focus on the highest security standards.” Alongside security, fair and transparent pricing was central for the Viennese IT company: its search solution was to be powerful and at the same time affordable from the outset. searchit offers an outstanding price-performance ratio that is also tailored to the needs and budgets of SMEs. Thanks to flexible licence models, companies pay only for the functions they really need – and remain independent at all times thanks to the option of cancelling monthly. “For our customers, searchit is not only a sustainable investment in efficiency and security, but also a decision that pays off from the very first click,” Wendl concludes. More about enterprise search with searchit: [www.searchit-enterprise-search.com](https://www.searchit-enterprise-search.com) ## About searchit The international company Iphos IT Solutions is redefining “enterprise search” for businesses. Since the launch of searchit, the Vienna-based company has established itself as a sustainable innovator in the industry. With numerous AI functions such as AI-powered image search, searchit is setting new standards in the industry. The in-house AI lab works on highly innovative AI applications in search through the processing and generation of images and texts. Ing. Christoph Wendl, together with Lyubomir Ivanov, runs the company, founded in 1998, as Chief Executive Officers (CEO); the company meets the current challenges of IT with innovative solutions. ## Media contact - Ing. Christoph Wendl, Managing Director, Iphos IT Solutions GmbH - Khekgasse 35, 1230 Vienna, Austria - Phone: +43 1 869 84 00 - Email: [info@searchit.cc](mailto:info@searchit.cc) - [Release as PDF (German)](https://searchit-agent.ai/pr/sicherheit-beginnt-mit-wissen-so-staerkt-wissensmanagement-die-it-sicherheit-in/20241130-sicherheit-beginnt-mit-wissen.pdf) --- - searchit AI Agent: This version is generated from the page's language files (scripts/gen-unternehmen.py). The page itself is authoritative.